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Customer Relations Manager - German - Hengelo

Function Group: Sales / Customer Support Manager

Organization

My client is a leading Medical Devices producer of state of the art equipment and innovative consumables. This organisation has seventeen offices in nine countries, and they are the market leader in various disciplines worldwide. For the German customer relations department, we are looking for an experienced Customer Relations Manager.

Function

Within this role, you are responsible for German region, and the German customer relations team in the Netherlands and Germany. Additionally, responsibilities that are included in this role will exist of, but are not limited to:

  • Management of the teams in Germany and the Netherlands
  • Responsible for the daily management of the customer relations functions
  • Proactively optimising and streamlining processes and identifying opportunities
  • Escalation point to customer service related issues to resolve and ensure customer’s full satisfaction
  • Ensure all communications are effective, engaging, and promote a culture of learning and knowledge exchange across the organisation

Requirements

  • Fluent in German and English with the ability to communicate clearly and professionally, both verbally and in writing with customers and at all levels internally
  • Experience in a highly regulated/technical industry is a must
  • Five or more years experience customer relations
  • Proven track record in people management, and engaging employees

Offer

  • Opportunity to work for an established global leader
  • An international workplace
  • Following an extensive on-boarding and training process to obtain all the essential knowledge

Information

In case you are interested in this job, or would like to know if we can offer other similar jobs, feel free to contact me directly.

Application

Gino Boekelaar
Senior Associate Supply Chain & Services | Medical Devices

+31(0)23-7548660
+31(0)6-13944082
g.boekelaar@qtcrecruitment.com

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