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Customer Service Supervisor French - Utrecht

Function Group: Supply Chain / Customer Service Supply

Organization

For a leading organisation with a wide range of medical devices and products, located in Utrecht, we are looking for an experienced and seasoned Customer Service Supervisor for the French/Benelux B2B and B2C market. Within the medical market, this company is known for its rich heritage of medical breakthroughs and innovations which are used by hospitals all around the world.

Function

The Customer Service Supervisor, is responsible for leading the day-to-day activities in the department, including customer relationship management and building, resource management related to order management and logistics, and continuous improvements of the current processes and people management. Achieving the highest customer satisfaction while maintaining the lowest possible cost is the goal in this role. Therefore collaborations with stakeholder in logistics, planning, sales, finance, and customers is key.

Requirements

  • Fluent in Dutch and English, and a good professional command of French are a must
  • Two to six years of experience in people management in customer service, supply chain, or similar roles
  • Must have a proven ability and knowledge of, and experience in commercial print to effectively manage communications between customers, supply chain and sales
  • Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed
  • Strong interpersonal skills
  • Effective coaching/team building
  • Decision-making skills and ability to balance customer needs and company objectives

Offer

  • Working at a global leader in the medical field
  • Be part of a mission to save and sustain lives all around the globe
  • An international workplace, with a broad variety of nationalities and cultures among colleagues

Application

If you are interested in this job, or in similar ones, please feel free to contact me directly.

Gino Boekelaar
Consultant | Medical Devices

+31(0)23-7548660
+31(0)6-13944082
g.boekelaar@qtcrecruitment.com

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