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Senior Customer Service Manager - Amsterdam

Function Group: Supply Chain / Customer Service Supply

Organization

For an international manufacturing and trading company specialised in cocoa, we are looking for a Senior Customer Service Manager. You will be responsible for supervising the whole department to deliver seamless and high quality product support to service the customer.

Function

The main tasks of the Senior Customer Service Manager are the following: You are the main point of contact for the customer, you work closely with the planners and you maintain contact with transporters, factories and warehouses all over the world. Your responsibilities will also include contract management and thorough order processing. Furthermore, your experience gives you the basis to help your colleagues from a helicopter view, this enables you to elevate the service level of the desk to an (even) higher level. Besides this, you coordinate and organise the delivery to the customer from A to Z and come up with improvement proposals for increasing the efficiency of the desk.

Requirements

  • We are looking for someone who has a Bachelor degree or similar and at least five years of relevant work experience
  • Experience with overal logistics, customer service and leading teams
  • You have experience with custom documents, import and export
  • Experience with SAP is a pre
  • Fluent in the English with preferably a good command in the Dutch language

Besides the before mentioned factors you are excellent in communicating and have strong organisational and interpersonal skills.

Offer

The organisation offers:

  • A full-time position in a fast-growing company
  • A pleasant and informal working atmosphere within a dynamic and international working environment
  • Competitive base salary with excellent secondary employment conditions

Application

If you are interested in this job, or in similar ones, please feel free to contact me directly.

Marcel Thor
Senior Associate

+31(0)23-7548660
+31(0)6-36224353
m.thor@qtcrecruitment.com

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