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Service Team Leader

30 MAY '23: This organisation is a global leader in product identification solutions. As a daughter company of a top 20 Medical Devices organisation, they foster creativity and groundbreaking thinking to accelerate innovation. With an extensive portfolio of cutting-edge technologies and supplies, along with over 325,000 units installed worldwide, coding on 20 billion products annually, they are at the forefront of coding and marking solutions in Life Science.

Details

Medical Devices

Leerdam - Netherlands

40 hours per week

Get to know

Your consultant

Rick Venneman

+31 6 40 91 64 03 r.venneman@qtcrecruitment.com

About your role

This is how you will make the difference

The Service Team leader for The Netherlands is a great opportunity. You will provide strong leadership to a team of Field Service Engineers, driving high performance and exceeding customer expectations to accelerate placements and service revenues. Your responsibilities consist out of leading and developing the field service team, coordinating solutions for critical customer issues and improving processes and field performance. Next to this, you ensure a safe working environment and build and resource the best team. Lastly, you support service growth initiatives and ensure the team has the right skillset.

what's needed

What you bring

We seek a proactive problem solver who understands customer needs, coaches for solutions and tests new insights. You will run projects with guidance from the NL Service Manager. As a team player, you will build relationships internally and externally. Leadership skills, excellent listening abilities, and a focus on improving individual and team performance are essential.

To be successful in this role, you need:

Experience in a people leader/coaching role;
A Technical background which includes Field Service experience;
Fluency in Dutch and English.

What we offer

What's in it for you

Joining the team means being part of a fast-paced, results-oriented environment where continuous improvement and collaboration are key. You will have the opportunity to work with a supportive manager who is invested in your development and will help you unleash your full potential.

As part of the global organisation, you will gain access to extensive resources, dedicated leaders, and powerful Business System tools. The organisation embraces diversity and values the unique perspectives and contributions of associates, customers, and shareholders.

Other benefits include:

A market competitive base salary;
Excellent pension scheme;
Income insurances;
Reduction on gym membership;
27 days holidays.

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This is how you will make the difference

What you bring

What's in it for you

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